RAL
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. Alternative Dispute Resolution (ADR) entities are the entities authorised to carry out mediation, conciliation and arbitration of consumer disputes in Portugal that are included in the list of ADR entities provided for by Law No. 144/2015.
RLL
Consumers can use the European online dispute resolution platform available at: ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT.
